- What is the minimum deposit?
The minimum deposit is £/$/€20.
- How do I deposit Casino Credits?
In order to make a Deposit you must first download and install our software. After installation, you will need to open a real money account. Upon opening your account you will receive your Username and Password. You are now ready to deposit credits into your account.
Start the program, click ‘connect’.
Enter your Real Money Username and Password in the "Login" screen.
Click on the "Bank" icon and select your preferred Deposit method.
There are numerous ways to purchase casino credits. Neteller, FirePay, Visa and Master Card, Solo, Switch and Delta Debit Cards, Wire Transfer, Citadel, Click2Pay, and PaySpark. Please note that certain payment methods are only available to certain players at selected casino's playing in specific currencies. For details of all of these methods, please review the banking section of our website.
We are dedicated to providing safe, secure and reliable banking transactions with prompt payouts!
- How do I make a credit card deposit?
We accept a variety of credit/debit cards. Approved deposits are immediately credited to your casino account. Our secure servers ensure that your bank details are kept safe.
To purchase casino credits using Credit Cards: 1) Click the BANK button in the casino lobby. 2) Register your card(s) by clicking on ‘add card’ tab under the Credit Card Deposit option and complete the registration form. 3) Once your card has been registered, select the ‘deposit’ option under the Credit Card Deposit option, select a registered card from the drop down menu and select the amount you wish to purchase.
Approved transactions will be credited to your casino account immediately so you can begin playing right away. Each player may register a maximum of 3 credit cards.
Please note that there may be a delay of approximately 48 hours between a Credit Card purchase being processed and it appearing on your Credit Card Statement.
- How do I make A NETeller deposit?
Neteller has been in operation since 1999 and provides a secure online funds transfer service. It is a publicly traded company on the London AIM exchange.
Using Neteller is like having your own personal online wallet. You can deposit, withdraw and transfer funds quickly and securely.
To open a Neteller account and for further details, please visit www.neteller.com.
To make a NETeller deposit, simply log in to your account. On the deposit page enter your Neteller account ID and the amount you wish to transfer. Funds are transferred instantly.
- How do I make a Click2Pay deposit?
Click2Pay is like having your own online wallet. You can deposit, withdraw and transfer funds quickly and securely.
For further details and to open a Click2Pay account please visit www.click2pay.com.
To make a Click2Pay deposit log in to your casino account. On the deposit page simply enter your Click2Pay account ID and the amount you wish to transfer. Funds are transferred instantly.
- How do I make a FirePay deposit?
FirePay is a free, secure and convenient payment method which can be likened to a virtual Debit or Credit Card. All you need to do is simply deposit funds into your FirePay account and then use it to make payments or transfer funds online.
Firepay requires a US bank account.
You must ensure that the e-mail address you register with FirePay is the same as the one registered on your Casino account. If the e-mail addresses are different, you can change the email address in your FirePay account so that they correspond.
To open a FirePay account and for further information, please visit www.firepay.com.
Log in to your account. On the deposit page, simply enter your Firepay account number and the amount you wish to transfer. Funds are transferred instantly.
Please note that your deposits are processed through ProcCyber Services. Please remember, ProcCyber Services, NCrypt Solutions (London, UK) or GamShare is the name that will appear on your card statement. If you prefer to discuss your needs personally, please contact the Casino Helpdesk.
- How do I increase deposit limits?
If you would like to increase your deposit limit we will be more than happy to oblige, providing you send us the relevant documentation. Please contact us to discuss this.
- How do I withdraw Casino credits?
Click on the ‘Bank’ tab in the casino lobby, then select ‘withdrawal’ and enter the amount you wish to withdraw from your account.
Our policy is to return withdrawals to the account of your purchase (i.e. if you purchased Using Neteller, you will be refunded to the same Neteller account). However, this is sometimes not possible, typically when credit cards are used for purchases.
In such cases, to save you time and allow your withdrawal to be processed as quickly as possible, we ask you to provide us with an Alternative Method of Payment. You will only have to enter the details once and you can change your preferred method at any time.
- Can I reverse my withdrawal after requesting it?
When you submit a withdrawal request its status is labeled as ‘Pending’. This will record your cash-in with us immediately and your cash-in will be placed in a pending account for 48 hours. During this period you will be able to reverse all or part of your cash-in.
In order to reverse a withdrawal, simply select ‘reverse withdrawal’ from the withdrawal page and follow the instructions.
- How long does it take to receive my withdrawal?
Neteller - Withdrawals from your account to Neteller are usually processed within 24 hours, however, please allow up to 72 hours. There is no charge for withdrawals.
Firepay - Withdrawals from your account to FirePay are usually processed within 24 hours, however please allow up to 72 hours. There is no charge for withdrawals.
Click2Pay - Withdrawals from your account to Click2Pay are usually processed within 24 hours, however please allow up to 72 hours. There is no charge for withdrawals.
Check - You can choose between a check being posted or couriered to the address you supplied the casino with when registering. There are no charges for a check sent by ordinary mail. Courier fees will depend on your location and are deducted from your withdraw amount. Checks over $1,000 are couriered free of charge. Please allow up to 30 Days for your check to arrive. Please note that fluctuating exchange rates may affect the payout amount. Exchange rates will apply to the date that the withdrawal was processed.
ACH - Receive your winnings directly to your US bank account. Just select the ACH option when you withdraw. Available to US account holders only. The time taken for money to appear in your account is very much dependent on the bank. However the process usually takes a few days.
Wire Transfer - Receive your winnings directly into your bank account. You will be asked to provide your bank details after selecting this option.
- How do I check my deposit and withdrawal history?
You can track and audit your financial activity at any time. We provide you with your Cash History using CashCheck, a web-based tool that allows customers to view full details of their purchases and cash-ins in a bank-like statement.
To view your CashCheck statement select ‘view banking history’ from Your Account in the main menu bar of the casino or simply press F4.
- What fraud prevention measures are in place?
Security is an issue of paramount importance. The casino has a variety of mechanisms and precautions in place at all times to ensure that you are fully protected against fraud and theft.
We use 128-bit SSL (Secure Socket Layer) Digital Encryption in order to protect all transactions over the Internet. This technology is a security standard as used by all major Financial Institutions.
For your peace of mind, each transaction you make is recorded ensuring a complete audit trail in the unlikely event of a dispute. All our accounts are open to external review by Independent Auditors should the need arise.
We do not sell or rent our members' personal details to any third party.
Should you still have any questions about Security, or any other matter, please contact our customer service team, who are ready to assist you 24 hours a day, 7 days a week.